Airline message · fictional sample
We're sorry. Flight NX 401 was delayed due to safety-related matters. Compensation is not payable under the APPR.
Check the record
CANADIAN FLIGHTS · APPR AND THE CTA
Your delay has a number.Ask the airline to answer it.
Check a Canadian flight for compensation and a ticket refund under the Air Passenger Protection Regulations. One flat fee of CA$50 for the whole process — only when you have a valid claim and get paid.
No win, no fee. Nothing is submitted and no card is charged.
SAMPLE BOARD
DELAYED
CA$1,000
Large-carrier maximum on the published APPR schedule
Figures Canadian passengers are up against
95,000+
Complaints currently stuck in the CTA backlog.
7 in 10
Compensation claims automatically denied by Canadian airlines under the "safety" exception.
$1,000 CAD
The maximum compensation under Canadian law (APPR) that most passengers walk away from.
CTA guide to delays and cancellations
THE EXCUSE VS. THE DATA
A safety email is a statement. It is not the whole record.
Scroll the sample. An airline can cite safety. The useful question is whether the operation actually stopped. This scene uses a fictional carrier.
Same-hour departures
Did other flights on the route leave while this one stayed?
The airframe later that day
Did the same aircraft operate again after the cited safety issue?
The demand that follows
Ask the airline to reconcile the safety statement with the movement record.
Illustrative sample only. It is not evidence about a real flight and not a legal finding.
APPR SCHEDULE
Compensation amounts by delay and carrier size.
These are the amounts recorded for this project from the Air Passenger Protection Regulations: arrival delay at the final destination, large carrier and small carrier, in Canadian dollars. They are not a promise for your flight. The demo assessment does not calculate an award while the rules await professional verification.
| Arrival delay | Large carrier | Small carrier |
|---|---|---|
| Under 180 minutes | No amount in this schedule | No amount in this schedule |
| 180–359 minutes | CA$400 | CA$125 |
| 360–539 minutes | CA$700 | CA$250 |
| 540 minutes or more | CA$1,000 | CA$500 |
Source notes: RULES_AND_SOURCES.md, checked against the APPR text and the CTA guide to delays and cancellations. Confirm the current regulation before you rely on a figure. Official sources last checked: 2026-10-22.
HOW A CASE MOVES
A demand, 30 days, then the CTA.
- 01
Demand letter
Set out the disruption, the APPR basis, and whether you are asking for compensation, a ticket refund, or both.
- 02
30-day response window
After the airline receives a compensation request, it has 30 days to respond. A draft in this demo is not a receipt.
- 03
CTA complaint
If the answer does not come, or it is not good enough, the next public step is a complaint to the Canadian Transportation Agency.
TWO DIFFERENT RIGHTS
A ticket refund is not compensation.
A refund returns the fare when a refund path applies. Compensation for inconvenience is a separate APPR amount tied to delay or cancellation rules. Receiving one does not automatically settle the other. This demo sends refund scenarios to manual review and does not decide either right.
Ticket refund
Money back for the ticket itself. It is not labelled as inconvenience compensation.
Compensation
A separate payment for the disruption, inside the APPR schedule, when the conditions are met.
ONE FLAT FEE
CA$50 for the whole process.
Charged only when you have a valid claim and get paid. No percentage. No extra legal fee. If you are not paid, you do not pay FlightBack.
WHERE PASSENGERS ACTUALLY FLY
Airlines and airports, named in text.
No logos. This list is where Canadian passengers start. It is not an APPR large-or-small classification. The working demo uses fictional airlines only.
- Air Canada
- WestJet
- Porter Airlines
- Air Transat
- Flair Airlines
- Sunwing
- Toronto Pearson YYZ
- Vancouver YVR
- Montréal-Trudeau YUL
- Calgary YYC
- Ottawa YOW
- Edmonton YEG
- Halifax YHZ
- Winnipeg YWG
How Canadian airlines operate vs. how FlightBack protects you
Canadian airline tactics 🇨🇦Automatic denial using the "safety" excuse (Safety Loophole)
A generic email sent on the assumption that the Canadian passenger will accept the verdict and stay quiet.
FlightBack's protection 🛡️Real-time flight data cross-checking
The system detects whether parallel flights took off as scheduled and challenges the safety claim with hard evidence.
Canadian airline tactics 🇨🇦Delay and stalling
Responding after 30–60 days so the passenger gives up and never escalates.
FlightBack's protection 🛡️A CTA-ready demand letter in 60 seconds
Firm legal wording making clear to the airline that the next step is a formal complaint.
Canadian airline tactics 🇨🇦Percentage fees of 20–50%
Global claim sites commonly keep 20–50% of a passenger's compensation once a percentage fee and extra legal fees are added.
FlightBack's protection 🛡️One flat CA$50
CA$50 for the whole process, charged only when you have a valid claim and get paid. No percentage. No extra legal fee.
BUILT FOR THE APPR AND THE CTA
Global claim sites don't understand Canadian aviation law. We do.
Canadian airlines have spent years exploiting the 'Safety Exception' loophole in the APPR to deny lawful compensation. FlightBack was engineered specifically for Canadian air passengers—combining live flight data, APPR regulations, and CTA dispute templates to make sure you get every dollar you're owed.
QUESTIONS WORTH ASKING
Before you check a flight.
Not automatically. The route, operating carrier and circumstances can matter. The official regulations and CTA guidance are linked here; this prototype does not decide whether they apply.
No. They are separate issues with different conditions. This demo does not calculate compensation or assess expense reimbursement, and it sends refund scenarios to manual review.
Yes. You can request compensation directly from the operating airline. Using this service is optional.
No. The cause, notice period, arrival delay and other conditions matter. A preliminary assessment is not a decision by the airline or the CTA.
One flat fee of CA$50 for the whole process, charged only when you have a valid claim and get paid. No percentage and no extra legal fee. This demo does not take payment or submit a claim.
No. This is an interactive prototype using sample information. No requests, complaints or emails are sent.
EMPOWERING CANADIAN PASSENGERS